Effective Date: June 2026

RETURN ELIGIBILITY

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition
• All tags must be attached
• Items must be free of stains, odors (including perfume or smoke), pet hair, or damage
• Return must be initiated within 7 days of delivery
• Items must be received back within 14 days of original purchase date

We reserve the right to deny returns that do not meet these conditions.

If an item is returned in a condition different from how it was originally shipped, the customer may be responsible for any loss in value.

HOW TO START A RETURN

Please email info@divergentdesigns.co note order number and the “RETURN” in subject line.

Returns will not be accepted without an approval.

Once approved:

• Customers are responsible for return shipping costs
• We strongly recommend using a trackable and insured shipping method
• We are not responsible for returns lost or damaged in transit

Please include your name and order number inside your return package.

REFUNDS

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
• Original shipping charges are non-refundable
• A 10% restocking fee will be deducted from refunds
• Refund processing may take 5–10 business days depending on your bank

We reserve the right to refuse excessive or abusive return patterns.

EXCHANGES

If you would like to exchange an item:

• Exchanges are subject to inventory availability
• Customer is responsible for new shipping costs
• If the requested item is unavailable, a refund (less applicable fees) will be issued

FINAL SALE / NON-REFUNDABLE ITEMS

The following items are final sale and not eligible for return or exchange:

• Sale or clearance items
• Limited-edition or seasonal collections
• Collaborative collections
• Custom or personalized items
• Special-order sizes
• Rush production fees
• Shipping upgrades
• Gift cards

No exceptions.

DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or defective:

• You must contact us within 48 hours of delivery
• Email info@divergentdesigns.co with:

• Your order number

• Clear photos of the damage

• Photos of packaging (if applicable)

We reserve the right to determine whether the issue qualifies as manufacturer defect versus wear or misuse.

Items that have been worn, washed, or altered are not eligible for damage claims.

LOST OR MISSING PACKAGES

We are not responsible for:

• Packages marked “Delivered” by the carrier
• Packages lost in transit

Customers are responsible for filing claims directly with USPS, UPS, or FedEx.

If tracking shows stalled movement prior to delivery, we will assist with documentation while you initiate a carrier claim.

ORDER CANCELLATIONS

Orders may be canceled within 24 hours of purchase, provided the order has not yet been fulfilled or shipped.

After fulfillment begins, cancellations are not guaranteed.

Pre-order cancellations may not be permitted once production has started.

REFUSAL OF RETURNS

We reserve the right to refuse any return that:

• Does not meet eligibility requirements
• Appears worn or used
• Shows signs of laundering
• Is returned outside the return window

If a return is refused, the item may be shipped back at the customer’s expense.

POLICY UPDATES

We reserve the right to modify this policy at any time. Updates will be posted on this page.

Contact Information

If you have any questions about these policies, please contact us at:

Email: info@divergentdesigns.co
Website:https://divergentdesigns.co